Free standard shipping in the United States
Orders are normally processed within 1–2 business days. After carrier handoff, estimated transit is generally 2–7 business days. Saturdays, Sundays, and applicable U.S. federal holidays are generally excluded from business-day estimates.
Shipping at a glance
Cost: Free standard shipping on U.S. orders.
Processing: Normally 1–2 business days after payment and order confirmation.
Transit estimate: Generally 2–7 business days after the order is handed to the carrier.
Service area: VEISERZ currently serves customers in the United States.
Tracking: When tracking is available, we send the shipment information associated with your order.
What happens after you order
- Order confirmed. Shopify records your order and sends the available confirmation details.
- Order prepared. Orders are normally processed and prepared for shipment within 1–2 business days. Some orders can be fulfilled in more than one package.
- Tracking becomes available. When the carrier information is issued, you can follow the shipment from our tracking tools.
- Transit. After carrier handoff, estimated transit is generally 2–7 business days.
Important: Delivery dates and transit times are estimates, not guarantees. Carrier disruptions, severe weather, address problems, high-volume periods, emergencies, or other events outside VEISERZ's reasonable control can affect actual delivery times.
Orders with more than one package
Products in the same order can sometimes ship separately. If that happens, packages may arrive on different days and may have different tracking events. A partial delivery does not necessarily mean an item is missing.
Tracking your order
Use Track Your Order for shipment updates. You can also open My VEISERZ to access your order and account tools.
If tracking has not updated for an unusual amount of time, or the carrier information appears inconsistent, visit Messages & Support so our team can review the situation.
Check your delivery address carefully
Review the name, street address, apartment or unit number, city, state, and ZIP code before completing checkout. If you notice an error after ordering, contact us as soon as possible through Messages & Support. We will try to help when possible, but an address change cannot be guaranteed after fulfillment or carrier processing has started.
If your order is delayed
First check the latest tracking event. If the applicable estimated window has passed or the shipment appears stalled, contact us through Messages & Support and include your order number and any relevant tracking information.
If tracking says “Delivered” but you cannot find the package
- Check the delivery location, mailbox, porch, parcel locker, reception area, and other safe locations around the address.
- Ask household members, neighbors, front desk staff, or building management when applicable.
- Review the carrier's latest tracking details.
- If the package is still missing, contact VEISERZ through Messages & Support so the case can be reviewed.
Frequently asked shipping questions
Is shipping free?
Yes. VEISERZ currently provides free standard shipping on U.S. orders.
Are the 2–7 days business days?
Yes. The 2–7 day estimate refers to carrier transit in business days after shipment. Orders are normally processed in 1–2 business days before carrier handoff.
Are weekends counted as business days?
No. Saturdays, Sundays, and applicable U.S. federal holidays are generally excluded from business-day estimates.
Can one order arrive in multiple packages?
Yes. Items can be fulfilled separately, so packages may arrive at different times.
Where do I find my tracking information?
Open Track Your Order. You can also use My VEISERZ for order and account tools.
What if I entered the wrong address?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed after fulfillment or carrier processing has started.
What if I still need help?
Open Messages & Support for order-specific assistance, or visit the Help Center for general guidance.